Portals

Our parents are asking whether the password they type in can be unmasked for Family Portal, so they can check they have typed in the correct password.

When the forms are loading on the portal it says "“you have no forms” Please could this be changed to "please wait whilst the forms load”?

We have found the recent contact tree update on the Admissions Portal to be entirely unhelpful from an operational perspective. It is difficult to see what benefit this change has brought to the Admissions team, particularly when there are a numbe...

We would like the ability to view stats on the new Parent / Student portal login usage and what areas are being used as was the case with the legacy portals. It's hard to gauge the success rate of the implementation without data to back it up.

With the old parent portal you could mimic being a particular parent which made it really easy to troubleshoot issues. It doesn't look like it's possible the new cloud portal which means we are having to go back to parents and ask them for screens...

Ability to bulk upload documents to the student portal. The functionality that allows this in the Parent Portal by naming documents with the student ID and student name is very useful. This functionality is also needed in the Student Manager so th...

You already have a column for whether the fee is paid or not Yes/No. Just have pink highlight for merge indicated. Either that or have different colour of highlight for each issue - but seems sensible to ditch the highlight for a fee not paid. I r...

Getting too many examples of parents being shown at different addresses where they are clearly at same address but info slightly different - threshold to match too high - simple first line and postcode would make one contact instead of two and the...

As you have made it possible for a registration form with payment to be submitted without a payment (which I do NOT think should be possible - this is what an expression of interest form is for - surely? ) parents need to be able to go back in to ...

We constantly have parents forgetting their passwords to access the iSAMS Parent Portal or have difficulties setting up new ones. The issue is also related to the fact that the new Parent Portal does not have a mobile app and though they set the p...