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Provide training to your first line support team

I have found the first line supporting team do not actually know the team at all. A thorough training is needed for the team to just answer at least thr basic questions and knowing what the customers are asking about. They are not interested at wh...
Guest 9 days ago in IRIS Ed:gen & iSAMS / System 0 Awaiting Review

Being able to clear registers when submitted by mistake

If a staff member chooses the wrong set or period number while recording the attendance and they only notice after saving, there is no way to clear the recorded codes - they can only be replaced with new registration codes. This causes a confusion...
Guest 22 days ago in IRIS Ed:gen & iSAMS / Registration Manager 1 Awaiting Review

Access Arrangements List

Is there any scope to add access arrangements? I think people will be expecting more functionality. You list 'alternative room', but not 'separate invigilation'. Also 'colour naming', but not 'overlay/coloured paper'. Can you also list all the acc...
Guest about 1 month ago in IRIS Ed:gen & iSAMS / External Exams Manager 2 Awaiting Review

Display Running Totals for Rewards and Conduct on the Parent Cloud Portal

Hello, It would be very useful if this page displayed a running total of the various rewards and conduct points, similar to how it appeared in the previous iSAMS version. This would make it easier for users to track progress at a glance.
Guest 14 days ago in IRIS Ed:gen & iSAMS / Parent Portal 0 Awaiting Review

Add lessons to the timetable for associated teachers.

The idea is to add an option to display the schedule for teachers who are associated teachers. We use the associated teachers field to designate assistants to primary teachers. Therefore, we would like assistants to also see their schedule in the ...
Guest 15 days ago in IRIS Ed:gen & iSAMS / Timetable Manager 0 Awaiting Review

Add the MIS ID to email templates

Adding the MIS ID to email templates would give the opportunity for these to be used as feeds for PowerBI analytics.
Guest 6 days ago in IRIS Ed:gen & iSAMS / Control Panel 0 Awaiting Review

Concerns page displays actions and outcomes

When viewing all a specific pupil's concerns (Wellbeing Manager > Manage Records > Pupil Name > Concerns) it currently only displays details of the Concern; viewing details of all the actions and their outcomes is either time consuming (a...
Guest 6 days ago in IRIS Ed:gen & iSAMS / Wellbeing Manager 0 Awaiting Review

SEN Register - Access Arrangements Notes added to View in other modules

The current view of External Exams - Access Arrangements in other modules such as Student Manager, Registration, Student Profiles etc does not include Access Arrangement Notes - only the Category & Sub Category. Please can this field be added ...
Guest 6 days ago in IRIS Ed:gen & iSAMS / Student Registers 0 Awaiting Review

Make Pupil Status Date Based Field To Enable Correct Data To Be Pulled For ISC Census

Currently the ISC census pulls out incorrect figures for certain boarding tables in the census as it only looks at current boarding status, not 'anytime in the Academic Year'. Therefore, can status changes be made a date based system and the censu...
Guest 6 days ago in IRIS Ed:gen & iSAMS / Census Manager 0 Awaiting Review

Don't send missed registration email for second lesson of a double.

Where the TT has a double lesson, teachers only need to register pupils at the start of the double, but the get a messed registration email for the second lesson. It would be great if the emali wasn't sent for the second of a double period.
Guest 6 days ago in IRIS Ed:gen & iSAMS / Registration Manager 0 Awaiting Review