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Provide training to your first line support team

I have found the first line supporting team do not actually know the team at all. A thorough training is needed for the team to just answer at least thr basic questions and knowing what the customers are asking about. They are not interested at wh...
Guest 7 months ago in IRIS Ed:gen & iSAMS / System 0 Awaiting Review

Exposing Lastupdated field for Batch APIs

Hi, Batch API are traditionally used for larger amounts of data while Rest APIs are used for smaller, live chunks of data. To reduce traffic on Batch APIs, please consider exposing the lastUpdated field and adding an optional filter. For example, ...
Guest 10 months ago in IRIS Ed:gen & iSAMS / Batch API 0 Awaiting Review

Publish 'own' reports in Wizard bar

When creating a new report in Analytics & Insights, we would like the ability to publish the report in the appropriate section of the wizard bar eg. We created an SEN exam provision report and wanted to publish it under the 'View SEN report' '...
Guest over 1 year ago in IRIS Ed:gen & iSAMS / Analytics & Insights 1 Already Present

A report in Contracts that can be filtered to show criteria ie >£100K

The customer requested that there be the ability to create and filter a report in Contracts that can be filtered to show criteria ie >£100K
Angela Herbert 10 months ago in Every Compliance / Contracts 0

Notifications for sale of school products

We sell book bags via spider. It would be useful to receive an email notification when one is sold so the office staff are aware and can distribute this in a timely manner. Currently we only find out when we go to export funds. It would be useful ...
Guest 3 months ago in IRIS School Spider 0

Payment Dashboard - Update the Payment Practices Report

Hi, we have gone to complete our 6 monthly payment practices report for the DfE and the report has now changed and asks for the 'Value' of payments made between 1 and 30 days, 31 and 60 days etc rather than the number and % of payments. The PSF re...
Guest 7 months ago in IRIS Financials / Future development 0 Under Investigation

As At Status Enquiry- Ledger

Could the As At Status on the purchase ledger as an option be added? It was on version 6.
Guest 4 months ago in IRIS Financials / Future development 0 Under Investigation

Remove the ability for school-level admins to archive MAT Admins at school level

To maintain the integrity of trust-based governance structures within MATs, I recommend removing the ability for school-level administrators to archive MAT Admins within the Every platform. Rationale: Governance Hierarchy: MAT Admins typically h...
Guest 11 months ago in Every Compliance / MAT Admin 0

Debt account hold

Is there a way that when a parent has an outstanding invoice over a certain amount or over a sopecified number of days that it prevents the parents booking anything else till the account is cleared? if not could this be looked at for developing as...
Guest 4 months ago in IRIS School Spider 0

Remove archived staff from users

Once a member of staff is archived, it would be helpful if they no longer showed up on the 'Users" list as the list becomes extremely long.
Guest 4 months ago in Every Compliance / Assets 0