When part paying invoices a new SI line is created for the remaining balance but with the reference 'Part Pay ...'. This makes it harder to understand what is for what especially if more than one part payment is made against one invoice. When sending statements to the customers they no longer have the real reference of the outstanding items so they don't know what the item is for.
Case 511088 - Reference.
Hi Becky. Thank you for the suggestion. We agree this would be a good idea; unfortunately it will require significant work. We will look at redesigning the system but this won't happen very quickly. In the meantime, our Professional Services team may be able to put in a workaround for you, but this would be chargeable work.