We have 2 different reward types separately for Secondary and Primary. The current display cause many confusing for our parents. When a parent check the child in secondary, the parent portal website looks like there is no rewards record for this child because it request to click on the Secondary Reward label. Yes, it's a link but looks like just a simple label that cause the confusions. If the portal can display all categories by default that would reduce the frustration. Beside, the link to each category should says clearly "Go to ... reward" that would be great.
