If a family is added to an open day but then cancels or doesn’t attend, we use the ‘Attd’ flag and mark them as ‘No’, however you will see that they have Visits (1) appearing against the Visits tab. This is misleading – when you are working in the General tab you take a glance and assume that they have already attended the school, when they have in fact cancelled their attendance at a visit and we need to chase them to rearrange. Please could this figure show the visits they have actually attended and not just been added to.