Report Request Updates

When requesting a new report or an amendment to a report within iSAMS, it would be extremely beneficial to receive live updates on the progress of the work being carried out.

While an expected completion date is useful, there is currently very little communication between the point at which the request is filed for development and when the final report is delivered. If a report is delayed and not ready by the expected completion date, users are left without sufficient notice to make alternative arrangements or adjust plans accordingly.

To improve visibility and communication, I would suggest introducing a live progress timeline within report request/amendment tickets. This could highlight key development stages, for example:

• Filed for development

• Work started

• Work 50% complete

• Work 75% complete

• Work complete

In addition, a live status indicator could provide clearer expectations, such as:

• On time – report expected by the completion date (e.g. 12th June)

• Ahead of schedule – report expected before the completion date

• Delayed – report expected after the completion date

This would provide greater transparency throughout the development process, help users manage expectations more effectively, and allow sufficient time to make contingency plans if delays occur.