Your ideas allow us to crowdsource feedback, gain customer insight and prioritise our roadmaps.
I am setting up workflows currently and receiving support from Advantage. I do not always receive the feedback link within the case resolution email. I think it would be good to have a link attached to each case logged via the Iris platform, where your customers can go to and leave feedback. I would prefer this rather than loads of emails filling the inbox.
Regards
Hi June. Thank you for your comment, and we entirely understand your point. This is regarding our Support portal, however, which is actually third party software and therefore not in our control. We will pass your comments on the relevant department to see if this is possible.