Ideas

I have found the first line supporting team do not actually know the team at all. A thorough training is needed for the team to just answer at least thr basic questions and knowing what the customers are asking about. They are not interested at wh...

It would be very useful to be able to add pupil SOS contacts and also staff mobile numbers to the BATCH API key. This is crucial for trips and visits co-ordination and are both fields in Evolve, which many school will be using.

For the fields which require mapping to CTF, DfE, ISC, (e.g Nationality) update the Post / Put Rest API calls to allow updating of the mapping's required. Currently the Rest API only creates the object, but doesn't do anything with the mapping.

Could we have the "Changes you made may not be saved." message appear when we close a module? Currently I only see it when I refresh a module (when there's unsaved changes), or when I refresh the iSAMS tab in my browser (regardless of if there are...

Can you please introduce a dark mode for teachers (like myself) with sight issues.

Currently, there is no method to activate or deactivate a staff member via the REST API. Adding support for this feature would be highly useful for HR and IT teams who manage staff lifecycle through automated workflows or external HR platforms. By...

We are setting up an integration for a system to be used in the boarding houses, via a REST API. As you can imagine, none of the babies in the Nursery are boarders, so we don't want to let Reach see their data. We like the Pupil Filters tab that e...

Current Challenge: When deleting items (such as languages) from the global list, the system refreshes after each deletion, requiring repeated navigation to the same section. This process is time-consuming and reduces workflow efficiency, especiall...

We've had a number of instances of parents being unlinked from their children within the Parent Portal, which we only ever find out when the parents contact us. Recently, a few days before A-Level results, we had a similar issue with a few Student...

Hi, Batch API are traditionally used for larger amounts of data while Rest APIs are used for smaller, live chunks of data. To reduce traffic on Batch APIs, please consider exposing the lastUpdated field and adding an optional filter. For example, ...