IRIS Ed:gen & iSAMS

The legacy portal had/has a feature where we were able to impersonate as parent-we could view the portal as any parent to better understand their issue or guide them if they are stuck. While on the cloud portal, parents can submit a ticket directl...

I have found the first line supporting team do not actually know the team at all. A thorough training is needed for the team to just answer at least thr basic questions and knowing what the customers are asking about. They are not interested at wh...

It would be helpful to filter the Student Families report by Year Group. This would be used when we are looking at which students in a particular year group have siblings in the school. This report could then be used for planning purposes (e.g. pi...

It would be useful to hide the My Children widget on the dashboard if it's not in use. Currently the widget takes up so much space that the welcome message gets pushed off the bottom of the screen. If it can't be hidden, being able to arrange the ...

we would like to be able to create a wellbeing concern for staff, not only students, would this be possible?maybe, give an option to select student or staff member? Thank you

In School Manager under Appllicants, the email history of conversations is shown in details. The same does not apply in Admissions Manager under Applicants. This should show the exact same but it does not. Why cant it be the same, so I would like ...

I was trying to adjust parameters for specific teachers in cover manager. I want some teachers to cover multiple subjects or lessons in the same period and some to cover only one class in one period and then not be available for cover elsewhere to...

Some of the sections in cover manager like department of teacher or role aren't needed. Instead could we get the teachers timetable loaded so we don't need to click to open it. It would be faster so see at a glance.

We are testing an AI-driven chatbot for our website, and one of the options is to use a specific chatbot to address registered Portal parents only. Would it really usefull that iSams allow to insert the chatbot JavaScript code into the Aloha Colle...

Parents are unable to easily view the emails sent via email wizard on the parent portal. the history is also found under my account, which would make sense to have it under the communications tab. It would be helpful to have the Email Wizard messa...