One key limitation of the issues tracking module is a lack of being able to monitor each ticket against an SLA. It would be helpful if an SLA could be assigned to each ticket which shows a countdown of time remaining to allow closer monitoring, pr...
We often have events which need the Timetable to be suspended for part of a day, e.g. One year group for the afternoon. We can then use 'spare' teachers to cover lessons.
We have various divisions on our iSAMS instance which generally run their own cover. One of our schools wants to add a message along the lines of "If you are unable to do this cover lesson please email <email address>. We've had to say no as...
Switching to a new timetable loses all previous cover data in Cover Manager
We switch timetables during our academic year (as many schools do e.g. during exam periods). When we do that, it wipes out any historical data from the cover module, rendering the statistics meaningless. Is there a way we could retain the stats of...
Notifications to staff of cancelled cover arrangements and to staff and students of cancelled room closures
Staff currently only know if cover is cancelled when it falls off their timeline - a formal notification confirming that cover is no longer required would be extremely helpful. Ditto when a room closure takes place and staff and students are notif...
At the moment we can only get reports on each school site. As this is a MAT tool I would like a KPI issues report that pulls all school data together. This can be done with the compliance, so an issues report would benefit too.
Morning I often find that staff within departments will cover a colleague because it is an exam class, but they then need cover for their own lesson. This has come up a few times but I am unable to do the cover on iSAMS as that person is not showi...
It is sometimes necessary to move lessons from one place to another. This does not seem to be possible as to move a lesson from a room, the room needs to be "closed" which then means it cannot be used to house another lesson. This seems to me to b...
Enable activities and issues to be assigned to user groups rather than one person
Adding this feature in would enable teams to be responsible for activities rather than named individuals and if it was possible to show who had reviewed or actioned items this would also be useful. Issues are rarely dealt with by one person. At th...
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