IRIS Parentmail

The old system used to show the exact date and time that the e-mail was read. This is very useful when parents say they haven't received a message.

When you write a message in ParentMal and include a link, it doesn't show this on the screen. On the attachment, the word link is a hyperlink but you can't see it all so you don't know it's actually been added. This is quite confusing for staff as...

In the previous version of parentmail we had the ability to edit directly. Now everything has to be pushed through from the MIS. After several weeks of trying to update an email and parent details and experiencing nothing but sync issues. Many hou...

The Survey's and Forms are headed Answers from .....(parent name). It would be better for filing against the child's record if the Survey or Form was headed Answers for and child's name. The children do not always have the same surname as the pare...

Please reinstate the option to have two separate bookings per parent who need it rather than everyone

We are overwhelmed by emails generally so to now have every absence reported sent to all the admin team and the head individually is really annoying. We would like to have the option to turn this feature off.

When you download the form completion as a PDF, they question is in large bold text but the answers are in small very pale grey. This is making it difficult for staff to read the correct information quickly. Would like the responses to be clearer ...

When you paste content from a word document for example into the message portal, you lose all formatting from the original content (bullet points etc). Schools are often receiving emails to send on behalf of another teacher and so it is time consu...

In the new ParentMail you cannot have your school logo in the header. This was great in the old version and is disappointing it has been removed.

When an absence comes through, with being a larger school, it is adding time to check which class they are in. Also, we have a few pupils with the same name in different year groups so having their class/year show when sending messages home would ...