IRIS Parentmail

When you download a PDF attchment from a message that's been sent, rather than the PDF being called the name of the document, it renames it a long line of random text which is really annoying as you then have to rename it. The old ParentMail used ...

When you write a message in ParentMal and include a link, it doesn't show this on the screen. On the attachment, the word link is a hyperlink but you can't see it all so you don't know it's actually been added. This is quite confusing for staff as...

Regarding the salutations please can you feed back that not having the option to separate Title, First name and surname in emails is not good. As a school we don’t address parents as Dear John Smith, we would say Dear Mr Smith or Dear John if we k...

The current merge tags are quite limited and can make messages difficult to word naturally. For example, when selecting the ‘Pupil Name’ tag, it automatically inserts both the first name and surname, which can make the message read awkwardly. It w...

It would be useful to allow us to change the settings in parentmail to make email the default format of message as this is the only messaging service we use.

It would be useful to be able to build nore complex forms withing ParentMail. With branching capabilities. Most forms we create required some form of branching. It would be useful if this was all contained within ParentMail - rather than have to u...

We used to be able to be able to forward emails to different recipients with the old Parentmail system, however I understand we cannot do this with the new Parentmail. It would be useful if this function could be added on.

The old system used to show the exact date and time that the e-mail was read. This is very useful when parents say they haven't received a message.

We are overwhelmed by emails generally so to now have every absence reported sent to all the admin team and the head individually is really annoying. We would like to have the option to turn this feature off.

With the old system we used to be able to forward e-mails. This was a very handy feature. Could you please bring it back.