The new email-to-ticket creation functionality is a welcome addition and is already proving useful. However, we have identified a gap in the current workflow that could be improved to enhance visibility and efficiency when new issues are received via email.
At present, when an issue is raised through email, there does not appear to be a mechanism to:
Automatically assign a category to the newly created issue.
Notify a designated user or mailbox that a new issue has been received.
Route uncategorised issues to a default queue, category, or email address for review.
