Users (both parents/staff) get the following message when they need to put 2FA code from their authenticator app:
You must contact your Two-Factor Authentication Administrator to access the system.
It's quite confusing for people and means they email us to get a code. Is there any way it could say something like, 'Looks like you've already setup 2FA on your account. Please open an authenticator on your phone and copy the 6 digit code'