If I create a Support Ticket which can't be fixed but I get the reply...
...I can see how this could be useful and encourage you to submit an idea
It would be really good if I could go to the ticket and convert it into an idea there and then, rather than having to retype everything.
Good idea - we are working on this. There is an integration with Zendesk (support) and Aha! (our product platform) that is available, and we are looking to add it shortly.