You can only see the body of the message sent and the attachment and can't download the email to be able to send it onto the debtor via another email chain

The option to download all documents related to a case as bundle rather than individually. Would also be nice to have the option as to what to include in the bundle rather than just all the docs depending on recipient.

The calculation of amount claimed for a time claim to be done to two decimal places. When calculating the amount claimed this has increased due to the four decimal places. If this is calculated to two decimal places the amount claimed is correct.

Can notifications to staff for the weekly updates only be sent when they have a task outstanding. Staff do not need to be notified that they have 'no outstanding activities'. Surely more relevant if they have outstanding tasks to complete?!

Currently if you want to view a fee invoice on a customer you have to download the attachments, why is there not a preview box. It would make it quicker to answer queries and reduce potential GDPR issues with desktops being filled with downloads. ...

Instead of having to select each individual invoice to resend for approval a button that allows to resubmit all outstanding invoices awaiting approval to be submitted again.

Every time an invoice is resubmitted for approval the screen refreshes and takes you back to the top of the screen. It would be helpful to take you back to where you were in the screen as when you have more than 100 items its more difficult to nav...

Could the features of these two methods to claim payment for additional hours worked be combined. They seem to ultimately be for the same or similar purposes, but each works ever-so slightly differently. It would be great if these could be combine...

When I send a reminder to customers with statements it would be good if colleagues were able to see the message sent. Currently its locked to only the sender can view

When a Line Manager is absent, such as on annual leave, it would be helpful if they could re-route any approvals, that normally go to them, to another staff member (eg their deputy or another Line Manager). That way, if a team member requests holi...