When you use the search tool on a School Spider websites, the search results display a completely blank page if there are no results found. This isn't clear that there were no results and the user may think the site is still loading. Would be grea...
I would like to be able to set a timescale once a ticket is created for action to take place, so say after a set time period whether thats days or weeks a flag is created by the issue to highlight the lack of actions
Better security - please correctly configure your DMARC records
Your DMARC record is incorrectly configured and non-compliant with standard RFC 7489. We're reporting that mails sent from the domain schoolspideremails.co.uk, predominantly user registration and password reset emails, are likely to be rejected. T...
One key limitation of the issues tracking module is a lack of being able to monitor each ticket against an SLA. It would be helpful if an SLA could be assigned to each ticket which shows a countdown of time remaining to allow closer monitoring, pr...
Trip payments (products) to also have option to add questions such as lunch options, consent
At the moment we add trips as a product but there is no option to add a question i.e what lunch would your child like, how will they be collected at the end of the day? I am having to add a product for the payment and then a survey to gather furth...
Enable activities and issues to be assigned to user groups rather than one person
Adding this feature in would enable teams to be responsible for activities rather than named individuals and if it was possible to show who had reviewed or actioned items this would also be useful. Issues are rarely dealt with by one person. At th...
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