Ideas

this function would help to minimised issues raised by multipole persons raising the same issue or similar

Similar to incidents, can the location pull-through be added to issues as well?

I would like to be able to set a timescale once a ticket is created for action to take place, so say after a set time period whether thats days or weeks a flag is created by the issue to highlight the lack of actions

Adding this feature in would enable teams to be responsible for activities rather than named individuals and if it was possible to show who had reviewed or actioned items this would also be useful. Issues are rarely dealt with by one person. At th...

One key limitation of the issues tracking module is a lack of being able to monitor each ticket against an SLA. It would be helpful if an SLA could be assigned to each ticket which shows a countdown of time remaining to allow closer monitoring, pr...

This request is for a way to email new issues directly to the system. We would need a way to generate an email address for each of our 'properties', along the lines of sv5eftu4sdfgs.s6vsuB3@every.education Anyone who sends an email to that addres...

would be very helpful to have a way to change the filters on the toolbar in the assets summary section to show ‘last checked’ or ‘last updated’? Currently these are the only filter options available. This would be very helpful when conducting asse...

At the moment, users who are managing multiple separate sites have to use different usernames, but this means that notifications don't go to the actual email address because the one used to log in doesn't actually exist. Also makes it difficult to...

It would be really good to be able to export the users that are listed in IRIS Assets into a PDF or excel/csv to be able to check, monitor etc. Details would like to be seen: - Forename- Surname- Department- Email address

It would be helpful to be able to update the user email addresses in bulk. When school changes the email address suffix (everything after the @) need to update this in Assets but have to do everyone individually. It would be useful to be able to d...