Ideas

Please can you add the ability to hide notes from the ticket reporter, as we use this to track the job with contractors but wouldn't seem beneficial to add the employee into these.

Similar to incidents, can the location pull-through be added to issues as well?

this function would help to minimised issues raised by multipole persons raising the same issue or similar

I would like to be able to set a timescale once a ticket is created for action to take place, so say after a set time period whether thats days or weeks a flag is created by the issue to highlight the lack of actions

Adding this feature in would enable teams to be responsible for activities rather than named individuals and if it was possible to show who had reviewed or actioned items this would also be useful. Issues are rarely dealt with by one person. At th...

Currently: Student reports in the DSAR will not contain any of the documents linked to the pupil's record from student manager, student register, medical center, wellbeing manager or any module that uses attached documents. You will need to go to ...

I am posting the following here at the advice of out Account manager. It relates to a number of iSAMS modules and issues we have in applying GDPR principles with the tools provided within iSAMS. Under GDPR good practice we wrote a list of the data...

One key limitation of the issues tracking module is a lack of being able to monitor each ticket against an SLA. It would be helpful if an SLA could be assigned to each ticket which shows a countdown of time remaining to allow closer monitoring, pr...

We are looking to get a report on how many emails we have sent out over the last 3 years (a total for each academic year, running from August to July inclusive)

This request is for a way to email new issues directly to the system. We would need a way to generate an email address for each of our 'properties', along the lines of sv5eftu4sdfgs.s6vsuB3@every.education Anyone who sends an email to that addres...