Ideas

On the previous version, we could print letters for parents not on email (we have a small number of parents with no email/access to smart phones) This has gone from the new system - please bring it back. All we can do now is print the letter then ...

When you download a PDF attchment from a message that's been sent, rather than the PDF being called the name of the document, it renames it a long line of random text which is really annoying as you then have to rename it. The old ParentMail used ...

When you write a message in ParentMal and include a link, it doesn't show this on the screen. On the attachment, the word link is a hyperlink but you can't see it all so you don't know it's actually been added. This is quite confusing for staff as...

Could a feature be added where files can be sorted into alphabetical order without the need to physically move each file into alphabetical order

Regarding the salutations please can you feed back that not having the option to separate Title, First name and surname in emails is not good. As a school we don’t address parents as Dear John Smith, we would say Dear Mr Smith or Dear John if we k...

The current merge tags are quite limited and can make messages difficult to word naturally. For example, when selecting the ‘Pupil Name’ tag, it automatically inserts both the first name and surname, which can make the message read awkwardly. It w...

It would be useful to allow us to change the settings in parentmail to make email the default format of message as this is the only messaging service we use.

Please add in fields to capture Next of Kin address as this information is needed - especially in the case of death in service - to pass onto pensions. To avoid delays in payment of death in service benefits we need this information to be captured.

Since the introduction of FSMT (targeted) and FSME (expanded) from 1/9/26 it is necessary to be able to distinguish between the two groups. At present they are pulled into School Spider as one large FSM group combining FSMT and FSME together. Scho...

We used to be able to be able to forward emails to different recipients with the old Parentmail system, however I understand we cannot do this with the new Parentmail. It would be useful if this function could be added on.