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Flagging of inactive tickets

I would like to be able to set a timescale once a ticket is created for action to take place, so say after a set time period whether thats days or weeks a flag is created by the issue to highlight the lack of actions
Guest 10 months ago in Every Compliance / Issues 0

Global Lists - automatically map Countries for CTF, DfE and ISC

With the help from AI, would it not possible to map the Countries in Global Lists automatically for the CTF, DfE and ISC fields, rather than mapping it manually.
Guest almost 2 years ago in IRIS Ed:gen & iSAMS / Control Panel 0 In Discovery

Allow more than one user to submit VAT MTD

At the moment the ability to submit a VAT return to HMRC via the MTD is limited to a single user account. This causes a significant problem if the person in question is absent from work for any reason when the VAT return needs to be sent. It would...
Guest 7 months ago in IRIS Financials / Future development 1 Under Investigation

To be able to upload documents on behalf of Contractors

My supplier sent me his insurance certificate but I couldn't attach it. It can only be done by the supplier. Alot of suppliers don't really want to use the system, they are builders with little IT skills but I still want to be able to prove we did...
Lyndsay Teasdale 3 months ago in Every Compliance / Business 1

Fully clone user group permissions across all modules

From time to time we get asked to "Add module X" to an existing user as most staff are unaware of how permissions in iSAMS are configured. While we can clone the basic level of permissions within the Control Panel, it means having to go through se...
Neil Williams over 2 years ago in IRIS Ed:gen & iSAMS / Control Panel 0 In Discovery

Add additional security profiles to manage user 2FA settings

At present only users in the [A] Administrators security profile can enable/disable/reset 2FA for users within the control panel. (As detailed here:- https://support.isams.com/hc/en-us/articles/360038990734-Configure-iSAMS-Two-Factor-Authenticatio...
Andy Sykes over 1 year ago in IRIS Ed:gen & iSAMS / Control Panel 2

Mandatory Document Attaching

Enable a function that makes attaching documentation mandatory to selected Activities, and not allow completion until attached.
David Morris 7 months ago in Every Compliance / Compliance 0

Service Level Agreement Tracking (Within Issues)

One key limitation of the issues tracking module is a lack of being able to monitor each ticket against an SLA. It would be helpful if an SLA could be assigned to each ticket which shows a countdown of time remaining to allow closer monitoring, pr...
Guest 11 months ago in Every Compliance / Issues 0

Aged Creditors / Debtors Issue Docs

Highlight documents with mismatched dates and periods in a sub-section or 2nd page, so users can quickly identify discrepancies causing differences between the creditors report and the trial balance.
Guest 4 months ago in IRIS Financials 0 Under Investigation

Bank Reconciliation Search

Introduce a search function directly within the bank reconciliation page, so users can search/filter by value, description, or date, not just sort by them.
Guest 4 months ago in IRIS Financials 1 Planned for a future major release