Ideas

I have found the first line supporting team do not actually know the team at all. A thorough training is needed for the team to just answer at least thr basic questions and knowing what the customers are asking about. They are not interested at wh...

It would be really useful if we could save a template email (or draft a new email) and have it sent out on a schedule.

We call this Daisy Chaining. All our teachers, on top of a specialism take interest or social classes (e.g. PSE, Citizenship) and when a Teacher is absent in their own department, They take the cover as a priority which means the "Other" class nee...

Hi, we have gone to complete our 6 monthly payment practices report for the DfE and the report has now changed and asks for the 'Value' of payments made between 1 and 30 days, 31 and 60 days etc rather than the number and % of payments. The PSF re...

Please could we be able to clone a user so we can login and see what they can? This would copy all module granular permissions as well as Security and User groups. We can safely delete this temporary user after investigation without compromising t...

Teachers show as available on cover manager although they have a meeting. There are regular meetings that teachers have with other teachers or parents, yet, they are placed for cover because the meetings do not show as a lesson. Please fix this.

The ability to assign invigilators to the exams on both modules, and this linked to Cover Manager so it can be assigned there and shows up on teachers timetables on iSAMs.

As a private school, we do not use the standard DfE SEN flag/types (i.e. E, K, N etc). We have our own types and we managed them in Pupil Registers by creating the different flag/types in Configuration > Manage Sections > SEN > Register &...

Very limited to see other modules activity and should include Pupil Manager & Admission Manager. The audit log, not able to see the file name from description. It will useful can include the audit log to check the user activity when exported t...

Hi, Batch API are traditionally used for larger amounts of data while Rest APIs are used for smaller, live chunks of data. To reduce traffic on Batch APIs, please consider exposing the lastUpdated field and adding an optional filter. For example, ...