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Better error tracking in light of recent iSAMS total outbound email outage

We recently discovered that no emails were sent from ISAMS 27th March 11am to 10pm+ due to an ISAMS outage with IRIS/Edgen and Twilio/SendGrid. I believe all ISAMS customers were effected. There is no easy way to be alerted to this without painsta...
Guest over 2 years ago in IRIS Ed:gen & iSAMS / Control Panel 2 Good Feature

Suspend for a period

It is amazing to be able to suspend a year group who are out on a trip as it means their lessons don't need covering and staff who are teaching those lessons are freed for cover. However, it would be AMAZING if this could also be applied to parts ...
Guest almost 2 years ago in IRIS Ed:gen & iSAMS / Cover Manager 2 Good Feature

Create a sub-list in a global list - choosing an option presents further choices

This would be useful when logging and reporting data in lists, if one object had an associated list e.g. Student leaving reasons if Moved is selected a sub-list would open for further detail such as out of area, out of country etc. This would make...
Guest over 2 years ago in IRIS Ed:gen & iSAMS / Control Panel 1 In Discovery

Ability to customise the iSAMS Homepage

We would like the ability to customise the homepage to make it more useful. For example, having the Wellbeing Manager overview available in a widget. Having a widget of specific R&C types e.g we have a Supervised Break Loss and it would be goo...
Guest 11 months ago in IRIS Ed:gen & iSAMS / System 0 Awaiting Review

Ability to update Pupil contacts via the API

We have a separate front end where parents are able to update their contact and custom information. It would be great to be able to update this information via the API. We currently update this information using direct SQL queries.
Robyn Schaerer over 1 year ago in IRIS Ed:gen & iSAMS / REST API 1 In Discovery

Provide training to your first line support team

I have found the first line supporting team do not actually know the team at all. A thorough training is needed for the team to just answer at least thr basic questions and knowing what the customers are asking about. They are not interested at wh...
Guest 5 months ago in IRIS Ed:gen & iSAMS / System 0 Awaiting Review

Scheduled Send for Email Manager

It would be really useful if we could save a template email (or draft a new email) and have it sent out on a schedule.
Guest almost 6 years ago in IRIS Ed:gen & iSAMS / Control Panel 2 Good Feature

COVER of Cover. Subject Teacher to take Specialism and be covered for 'Other' subjects same period

We call this Daisy Chaining. All our teachers, on top of a specialism take interest or social classes (e.g. PSE, Citizenship) and when a Teacher is absent in their own department, They take the cover as a priority which means the "Other" class nee...
Guest almost 2 years ago in IRIS Ed:gen & iSAMS / Cover Manager 4 In Discovery

Clone User Profile - Safe impersonation

Please could we be able to clone a user so we can login and see what they can? This would copy all module granular permissions as well as Security and User groups. We can safely delete this temporary user after investigation without compromising t...
Guest over 2 years ago in IRIS Ed:gen & iSAMS / Control Panel 1 In Discovery

Teacher meetings aren't shown on cover manager.

Teachers show as available on cover manager although they have a meeting. There are regular meetings that teachers have with other teachers or parents, yet, they are placed for cover because the meetings do not show as a lesson. Please fix this.
Guest almost 3 years ago in IRIS Ed:gen & iSAMS / Cover Manager 0 In Discovery