Parent Portal

A while ago I had to switch off the setting that allowed former pupils to appear in the portal - because it kept defaulting to the former pupil and it was very annoying for parents. Now that we have rolled over, parents of pupils who have recently...

Invoices which were already paid still show the Pay now button. Even worse, if parents click on it, they can pay the same invoice again. This is causing many problems for us. Is there a possible solution for this?

In our set-up of the Parent Cloud Portal we have disabled ' My Account, Communication History, View SMS', but it is still showing in the Portal - My Account > Communication History > SMS History tab is showing. We do not want features that h...

We have had parents request a way to pre populate the information on consent forms for trips instead of constantly filling in doctor information and medical conditions

It would be really helpful if parents can update their own contact details directly on their parent portal, which will then sync with the student manager module, rather than filling out a form which then we have to manually update their record in ...

We do not want to remove the historical Detentions or Rewards & Conduct from the pupil's record but we would like to be able to restrict them on the Parent Portal so parents only see Detentions or Rewards & Conduct from the current academi...

We have a payment gateway set up, so there is a Pay Now button beside invoices on the Parent Portal. We've had some comments from parents who pay by Direct Debit that they shouldn't be seeing that button. Please can we have the ability to hide it....

Hello, One of our parents has suggested some enhancements to the UX design of the Parent Cloud Portal dashboard. Please find the details attached for your review. Thank you for looking into this.

I would like to suggest a change regarding the Rewards & Conduct tab in the Parent Cloud Portal. When I first opened the page, it displayed “Secondary Behaviour Concerns” by default, and I had to click the tick to access the information about ...

Currently, when parents encounter technical issues in the iSAMS Parent Portal, diagnostic reports are raised and displayed in the school's "Cloud Portal Management" module. They give a small text description of the issue, but it relies on the user...