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Notifications for sale of school products

We sell book bags via spider. It would be useful to receive an email notification when one is sold so the office staff are aware and can distribute this in a timely manner. Currently we only find out when we go to export funds. It would be useful ...
Guest 3 months ago in IRIS School Spider 0

Password credentials

Please can you put the password credentials either on the invitation email that you send out or make it visible when parents are entering their credentials as the amount of parents we have taken calls from is ridiculous and it is all to do with th...
Claire Guilfoyle 6 months ago in IRIS School Spider 0

SendGrid friendly interface within iSAMS

We use our supplied SendGrid login to carry out tasks, like view bounces, but there is a lot that just tells me I don't have access to or need to pay more. It would make sense to use the SendGrid API to bring in only the options and features we ne...
Guest over 2 years ago in IRIS Ed:gen & iSAMS / Control Panel 0 Good Feature

Add pupils' preferred name to all email templates

Students' preferred names are important for our school. Since we are one of the international schools in China that use Chinese names for surname & forename, English names for preferred names. When our foreign teachers receive emails generated...
Guest almost 3 years ago in IRIS Ed:gen & iSAMS / Control Panel 0 Good Feature

Global Lists - automatically map Countries for CTF, DfE and ISC

With the help from AI, would it not possible to map the Countries in Global Lists automatically for the CTF, DfE and ISC fields, rather than mapping it manually.
Guest almost 2 years ago in IRIS Ed:gen & iSAMS / Control Panel 0 In Discovery

Provide training to your first line support team

I have found the first line supporting team do not actually know the team at all. A thorough training is needed for the team to just answer at least thr basic questions and knowing what the customers are asking about. They are not interested at wh...
Guest 6 months ago in IRIS Ed:gen & iSAMS / System 0 Awaiting Review

Debt account hold

Is there a way that when a parent has an outstanding invoice over a certain amount or over a sopecified number of days that it prevents the parents booking anything else till the account is cleared? if not could this be looked at for developing as...
Guest 3 months ago in IRIS School Spider 0

Download Senders list

In a previous version of ParentMail I was able to download a list of names that a mail had gone to and export to to send to a third party
Guest 3 months ago in IRIS Parentmail 0

Add more options to duration when creating an event

I was trying to add a school event that last four 1 hour 30 mins but could only select one hour or two hours. This was particularly problematic as the event is after school, so the duration needs to be accurate for parents to arrange drop-off and ...
Guest 3 months ago in IRIS School Spider 0

Add additional security profiles to manage user 2FA settings

At present only users in the [A] Administrators security profile can enable/disable/reset 2FA for users within the control panel. (As detailed here:- https://support.isams.com/hc/en-us/articles/360038990734-Configure-iSAMS-Two-Factor-Authenticatio...
Andy Sykes over 1 year ago in IRIS Ed:gen & iSAMS / Control Panel 2