We've had a number of instances of parents being unlinked from their children within the Parent Portal, which we only ever find out when the parents contact us. Recently, a few days before A-Level results, we had a similar issue with a few Student...

Customers want to report on all different types of data for various reasons, but not all data fields are available in the report builder or in the pre built reports. Giving them the option to choose any field that they have populated with data and...

Following payroll integration with Dataplan, we tried to make an employee a leaver, only to discover in the Leavers Approval screen (Payroll module) that the starter status was 'unprocessed'. As such, we weren't able to approve the leaver until Ev...

One key limitation of the issues tracking module is a lack of being able to monitor each ticket against an SLA. It would be helpful if an SLA could be assigned to each ticket which shows a countdown of time remaining to allow closer monitoring, pr...

Unable to undo allocation from a document on a payment run Unable to properly process refunds

In the new Parent Cloud Portal, under the School Reports section, there is a column labelled Reports showing a number. I have been told this column shows the number of written reports within that report cycle. Upon investigation, I have found the ...

Sometimes we have pupils added to Out of School, with notes explaining why. In Registration Manager --> Period View, we can see the notes entered for the pupils. Notes entered either via registers ("Note") or via Out of School ("Reason") In Reg...

iFinance is 10 years behind other software and needs a drag and drop capability when uploading invoices etc. The save, search, upload function as it is, is so time consuming it is driving me to look at other providers.

It would be really helpful to have same functionality as in Student Manager (Bulk AND Batch edit). Batch Edit would help massively in the HR Manager Module as updating staff information takes really long time even with the Bulk edit functionality ...

Parents should receive notifications whenever a new document is added to the parent portal to ensure they remain fully informed and do not miss any important updates.