Currently, iFinance allows payment processing only for suppliers. However, for payments to customers (such as student refunds or overpayment returns), we are required to process the payment manually through the bank and then record it separately i...

We have various divisions on our iSAMS instance which generally run their own cover. One of our schools wants to add a message along the lines of "If you are unable to do this cover lesson please email <email address>. We've had to say no as...

At our school, we are working to analyse behaviour patterns more accurately in order to identify when and where incidents occur. Currently, the Reward & Conduct module does not allow the creation of custom fields, which limits our ability to c...

See support ticket 753447 We've recently started using Exam Screen to display the necessary information in exam rooms. An invigilator spotted that during a 1h45m exam, a pupil with 25% extra time was shown as getting 26 minutes on the paperwork pr...

We have recently set up and enabled SSO for iFinance. When we click on the SSO sign button, we are directed to a sign in screen where we need to input out email address, and then click sign in. This seems like a redundant process and so it would b...

The customer requested that there be the ability to create and filter a report in Contracts that can be filtered to show criteria ie >£100K

To be able to cancel an email when you've hit send and it's on the Progress window. (At the moment, there's no facility to be able to recall or cancel an email),

The schools in our MAT need to collect whether or not a contact has PR when they submit an enquiry form via the Cloud Portal, but this is not an available field when configuring the form - as state schools we mostly need to use this form for initi...

This morning we've had a parent say they couldn't see a link/button to complete an electronic form. After some investigation I've realised that the Description text doesn't wrap, so even a reasonable description can push the Complete Form button o...

Staff currently only know if cover is cancelled when it falls off their timeline - a formal notification confirming that cover is no longer required would be extremely helpful. Ditto when a room closure takes place and staff and students are notif...