Portals

When making changes, updating, problem solving, checking the correct data is showing, check the reports have run correctly and showing correctly, testing electronic forms etc. you need to be able to log in as a parent or pupil to check everything ...

The current parent portal uses colour coding in the calendar to distinguish between different types of entries, such as sports fixtures, exams, term dates, events, and meetings. However, the new portal calendar does not include this colour‑coding ...

We have a payment gateway set up, so there is a Pay Now button beside invoices on the Parent Portal. We've had some comments from parents who pay by Direct Debit that they shouldn't be seeing that button. Please can we have the ability to hide it....

In the Cloud Parent Portal > School Calendar, users can filter events by Year Group and view the calendar specifically for the selected Year Group. However, when the user downloads the calendar as a PDF, the filter is lost, and the system downl...

Invoices which were already paid still show the Pay now button. Even worse, if parents click on it, they can pay the same invoice again. This is causing many problems for us. Is there a possible solution for this?

In our set-up of the Parent Cloud Portal we have disabled ' My Account, Communication History, View SMS', but it is still showing in the Portal - My Account > Communication History > SMS History tab is showing. We do not want features that h...

Please include the "reasons" for a rejected absence request in the "Rejected" section of leave requests. It was really useful for parents to see the reasons for any rejected leave requests on the legacy parent portal (in addition to the e-mail not...

Louis Foulds (iSAMS) Aug 11, 2026, 11:22 GMT+1 Hi, Thank you for contacting us and submitting a request to our Service Desk. Unfortunately only the standard fields available by default, excluding custom fields, can be added to an Enquiry Form, how...

We have had parents request a way to pre populate the information on consent forms for trips instead of constantly filling in doctor information and medical conditions

Hi, We've discovered that in My Account > My Profile, the student can update their details such as their title, their names on their own from the portal and it write back to Student Manager database and user profile database, without notificati...