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Tracking system for support tickets raised

A tracking system for ticket raise for support. Currently not always notified when ticket have been completed and issues have been resolved.
Sheryl Newsom 11 months ago in Every HR / Support 0 Awaiting Review

Images on signer tags

It would be useful if we could add signature images to signer tags like we can with the head signature tag.
Ioan Lee 11 months ago in Every HR / Employee - General 0 Good Feature

Apply Default Filters

We would like a default model filter for each section in Tracking Manager. We have teachers who go in and see year 2 even though they selected year 6 (for example). I know you can change the model filters in there but it seems a bit weird that you...
Guest almost 3 years ago in IRIS Ed:gen & iSAMS / Tracking Manager 0 Good Feature

Innacurate task creation

Audit trail showing I created a task to create an SCR record I have significant concerns that your system is creating an audit trial which states that I created something I didn’t. This is inaccurate, misleading and just not correct, which under...
Guest 12 months ago in Every HR / Task Management 2

General absences that require changes filtering into the Trust overview task area

Stop general absences that require changes filtering into the Trust overview task area to save so they can be resent out for approval, it would make more sense for the task to look at the changes to be sent back to the requester or absence approver.
katie Wojtas 12 months ago in Every HR / Absence Management 1 Good Feature

Improvement to recalculating hourly and daily rates in Pay Award

Due to the Support staff pay award being settled at 3.2% from September I used this function to update all 10 properties. I then discovered that this only increased the FTE salary and not the hourly rates. In order for me to increase those I was d...
Guest 12 months ago in Every HR / Admin - Pay Award 1 Good Feature

Enable re-ordering of child folders in Tracking

Allow us to arrange the order of child folders in Tracking As you can re-order the models within them, but not the child folders themselves.
Guest almost 3 years ago in IRIS Ed:gen & iSAMS / Tracking Manager 0 In Discovery

Ability to re-use tracking models - for e.g. by allowing a different reporting cycle to be selected and re-use the model

Tracking model data is based on reporting cycles. For new reporting cycles, the whole time-consuming process of creating the model needs to be repeated.Please include the ability of re-using models by changing the reporting cycles.
Guest almost 7 years ago in IRIS Ed:gen & iSAMS / Tracking Manager 1 Good Feature

Column Code shows instead of Column Name in Matrix/Module

In Tracking Manager when you import external data into a Matrix/Module it will display the Column Code shows instead of Column Name. To change this you have to copy & paste each Column Name value to the Column Code field for this to display co...
Guest 12 months ago in IRIS Ed:gen & iSAMS / Tracking Manager 0 Awaiting Review

Tracking Manager data element need to be same as report wizard

Some elements in the Tracking Manager are not similar to the report wizard. Example: system status When a report is generated through the report wizard, the system status shows as attached (image 5): The status of the student, either 'New' or 'Cur...
Guest about 1 year ago in IRIS Ed:gen & iSAMS / Tracking Manager 0 In Discovery