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Submitting a Ticket

When submitting a ticket for support it is extremely difficult to find the Submit Ticket button. Could this be placed directly on the Support web page?
Guest 10 days ago in IRIS Ed:gen & iSAMS / Academic 2

Add teacher name and subject to detention email to parents

The automatic email sent to parents to notify them that their child has a detention does not include details of the teacher who set the detention or the subject/area for which the detention was given. Parent feedback has suggested that this is inf...
Guest 10 days ago in IRIS Ed:gen & iSAMS / Discipline Manager 0 Awaiting Review

Register Alert Email - To have more placeholders

It would be really useful if iSAMS can enhance the Register Alert Email template by incorporating additional placeholders such as: 1. Subject ClassCode 2. Location/Class 3. Period Name Teachers will greatly benefit from this enhancement as it pr...
Guest 5 months ago in IRIS Ed:gen & iSAMS / Registration Manager 1 In Discovery

Automate the construction of gradebook based on a master gradebook

iSAMS contains information on teachers, subjects, levels, and their respective schedule assignments. With this foundational information, along with the construction of a master gradebook, the creation of these could be automated in a quick and ord...
Guest 11 months ago in IRIS Ed:gen & iSAMS / Gradebooks 11 Next

Time Out Warning

Please can we have a warning when our session is about to timeout, providing the ability to be able to stay logged in (like Biostore). It's frustrating for schools to be actively using the system, for it to suddenly time out.
Sharmaigne Watson about 2 months ago in IRIS Parentmail 0

Voluntary Contribution Payments (NOT DONATIONS)

The Village (Prince Regent Street Trust) have requested to be able to set up a trip with a value, which is a voluntary contribution. Some parents can't pay anything toward the trip, some parents can partial pay or pay in full. Suggestions so far; ...
Sharmaigne Watson 3 months ago in IRIS PlusPay 0

Create pupil billing accounts within iSAMS

We currently use Fee Billing and iFinance. We are finding the integration between these two systems to be weak where a parent's billing account is associated with more than one pupil, as: Any brought forward balances are only display on one of the...
Guest 11 days ago in IRIS Ed:gen & iSAMS / Fee Billing 0 Awaiting Review

Cloud Parent Portal - Hide blue ISAMS banner for logged in users

Having the blue ISAMS banner displayed on the dashboard of the new Cloud Parent Portal for logged in users does not actually have any benefit for users and takes up screen space. It would be helpful if this banner could be hidden for logged in users.
Guest 11 days ago in IRIS Ed:gen & iSAMS / Parent Portal 0 Awaiting Review

Gender to be added in the Overview section of the Medical Centre

Would be useful to be able to see the gender of the child in one go without having to refer to the another module.
Guest 12 days ago in IRIS Ed:gen & iSAMS / Medical Centre 0 Awaiting Review

Notify clients of known issues

It would be really useful if when software issues are identified that affect many schools, we are notified. There have been several times when I have raised a ticket with the support desk and been told that it is a known issue and a fix is due in ...
Guest 2 months ago in IRIS Ed:gen & iSAMS / System 1